My anecdote last week about upgrading to BT’s ‘superfast’ broadband provoked several readers, unasked, to tell me their own unsatisfactory experiences. So I thought we should compile a Spectator dossier on the subject — as we did to good effect on the issue of high street bank branch closures, on which your combined report reached the desks of a selection of banking’s top dogs. We did not persuade them to reverse the trend but I know we made them think about how to make it less irritating for customers.
In the same spirit, feel free (if your wifi connection is working) to tell me how good or bad the broadband service is where you live. I would have sent the results direct to BT chief executive Gavin Patterson, but he’s already on the way out and — after spending piles of shareholders’ money on football broadcasting rights — rumoured to have been discussing a new job running the Premier League. So instead we’ll send the file to chairman Jan du Plessis. My address, as ever, is firstname.lastname@example.org.