Coffee House

A bold plan to make welfare more personalised and responsive

22 July 2014

11:59 AM

22 July 2014

11:59 AM

Jobs must surely be one of the great success stories of this government:
1.8 million more people in work, and unemployment at its lowest level since
2008. Increasingly the coalition’s welfare reforms are taking the plaudits for
this successful turnaround.

This success will only continue as the reforms bed in. The roll out of
Universal Credit is important, not just because of how it simplifies the system
and improves incentives, but also because once there is proper infrastructure
in place it will be possible to move to a new generation of more personalised
welfare services.

The next critical step is to ensure that the hardest to help – people with
multiple challenges – are given the assistance they need to help them into
training and ultimately one day to find a sustainable job. When you consider
that the UK government estimates that there are some 120,000 ‘troubled
families’ (defined as having at least five out of seven major problems) and
that as many as 18 per cent of the working-age population suffer from a mental health problem, you get a sense of how complex the situations many people face are.
Although there are some specific schemes targeted at these people, for many
others who don’t meet the exact criteria services can be confusing and
inefficient: with duplication and multiple points of contact.

Giving a more personalised service to the most vulnerable  is at the core
of a new Policy Exchange report Joined up welfare. We suggest a radical overhaul to Jobcentre Plus, turning it into a central hub for services and spinning off the employment services section of it as a mutual that competes with charities and companies.

[Alt-Text]


Competition drives improvement. We have seen with free schools the power of
allowing tailored niche providers to spring up. There are lessons here for
welfare reformers. Great strides have been made with the Work Programme, which
has shown the power of opening up service provision and payment based on results.
But the question is, what next?

Analysis by Policy Exchange has estimated that only 36 per cent of JSA
claimants would find a job within six months of claiming benefits and keep it
over the whole of a seven-eight month period. Although these stats are a few
years old, it is reasonable to assume that one of the groups which Jobcentres
particularly struggle to help are those that face myriad difficulties.

We are proposing that services are brought together into Citizen Support
Centres: a single point of access for government services, like in Canada.
These could be co-located in libraries and essentially would be an expanded
version of the current assessment role of Job Centres. Similar to the
Australian system, they would effectively act as the primary and central hub
for accessing government services, enabling advisors to identify an
individual’s specific barriers to work and suggesting providers that could help
meet that person’s needs. The advisor would also show the success rate of each
provider using comparison data to help the jobseeker make a more informed
decision about which providers are most appropriate for them.

Instead of the budget being allocated directly from central government to
different providers, as is currently the case, the money would be allocated to
the individual claimant and then funnelled to the charity or company of choice,
which is paid on the outcomes it achieves. If someone had to access services
with multiple suppliers, then one provider would be designated as the
individual’s case-holder responsible for liaising with the others.

The part of Jobcentre Plus that provides employment services would be
mutualised and could compete with private companies and charities to help
people into work.

This is a bold plan; but it must happen. There is a consensus growing around
the need for a more personalised approach to welfare, and, after the rollout of
universal credit, the ability to deliver it won’t be far off.

Ruth Porter is Head of Economics and Social Policy at Policy Exchange.


More Spectator for less. Stay informed leading up to the EU referendum and in the aftermath. Subscribe and receive 15 issues delivered for just £15, with full web and app access. Join us.



Show comments
  • http://www.military.com/spouse/military-deployment/reintegration/returning-to-home-life-after-deployment.html Jeffrey Dowling

    Thanks to Dr Brave for bringing back my wife,and brought great joy to my family?

    Hello to every one out here, am here to share the unexpected miracle that happened to me three days ago, My name is Jeffrey Dowling,i live in TEXAS,USA.and I`m happily married to a lovely and caring wife,with two kids A very big problem occurred in my family seven months ago,between me and my wife so terrible that she took the case to court for a divorce she said that she never wanted to stay with me again,and that she did not love me anymore So she packed out of my house and made me and my children passed through severe pain. I tried all my possible means to get her back,after much begging,but all to no avail and she confirmed it that she has made her decision,and she never wanted to see me again. So on one evening,as i was coming back from work,i met an old friend of mine who asked of my wife So i explained every thing to her,so she told me that the only way i can get my wife back,is to visit a spell caster,because it has really worked for her too So i never believed in spell,but i had no other choice,than to follow her advice. Then she gave me the email address of the spell caster whom she visited.(bravespellcaster@gmail.com}, So the next morning,i sent a mail to the address she gave to me,and the spell caster assured me that i will get my wife back the next day what an amazing statement!! I never believed,so he spoke with me,and told me everything that i need to do. Then the next morning, So surprisingly, my wife who did not call me for the past seven {7}months,gave me a call to inform me that she was coming back So Amazing!! So that was how she came back that same day,with lots of love and joy,and she apologized for her mistake,and for the pain she caused me and my children. Then from that day,our relationship was now stronger than how it were before,by the help of a spell caster . So, was now stronger than how it were before,by the help of a spell caster . So, i will advice you out there to kindly visit the same website http://bravespellcaster.yolasite.com,if you are in any condition like this,or you have any problem related to “bringing your ex back. So thanks to Dr Brave for bringing back my wife,and brought great joy to my family once again.{bravespellcaster@gmail.com} , Thanks.

    Are you passing through any of these problems,

    DO YOU NEED YOUR EX BACK VERY FAST

    DON YOU WANT YOUR LOVER TO LOVE YOU AS NEVER LIKE BEFORE

    ARE YOU SUFFERING FROM A LONG TIME SICKNESS

    ARE YOU FACING FINANCIAL PROBLEMS

    ARE YOU SEEKING FOR A GOOD JOB

    DO YOU WANT TO BECOME A HOUSE OWNER

    ARE YOU LOOKING FOR A FIRST CLASS GRADE

    DO YOU WANT TO COME OUT FIRST IN YOUR EXAMS

    ARE YOU A STAR AND YOU WANT TO BE SO POPULAR TO THE WHOLE WORLD

    DO YOU WANT TO BE RICH

    DO YOU WANT YOUR BUSINESS TO KEEP MOVING

    DO YOU HAVE A COMPANY OF ANY KIND AND YOU WANT IT TO EXPAND

    DO YOU WANT YOUR HUSBAND OR WIFE TO KEEP TO YOUR WORLD

    ARE YOU FACING ANY MARITAL PROBLEMS

    ARE YOU FINDING IT DIFFICULT TO GET PREGNANT FOR YOUR HUSBAND

    ARE YOU EXPERIENCING MISCARRIAGES ANY TIME YOU TAKE IN

    DO YOU WANT TO COMPETE IN ANY LOTTERY GAME

    ARE YOU FACING HARDSHIP

    HAVE YOU BEEN THREATENED BY SOMEONE

    DO YOU WANT TO BE SUCCESSFUL IN ANY THING YOU LAY YOUR HANDS ON

    IS YOUR SON OR DAUGHTER BEHAVING STRANGELY

    ARE YOU FACING WITCH CRAFT MANIPULATIONS

    DO YOU WANT TO CAST A STRONG LOVE SPELL ON YOUR GIRL OR BOY FRIEND

    DO YOU NEED MAGIC POWERS TO DO ANY THING YOU WANT

    ARE YOU FINDING IT DIFFICULT TO CHOOSE A LIFE PARTNER

    DO YOU WANT YOUR PARENTS TO BE PROUD OF YOU

    ARE YOU EXPERIENCING FAILURE AND DISAPPOINTMENT IN ANY THING YOU DO.(ETC)

    IF you are in any condition like this,or you have any problem related to “bringing your ex back. So thanks to Dr Brave for bringing back my wife,and brought great joy to my family once again.{bravespellcaster@gmail.com} , Thanks.————–

  • Mynydd

    Ideas are two a penny and always cheap. Duncan Smith once had an idea, he called it Universal Benefit. Mr Cameron thought that’s a good idea Dunc, here is a budget of billions, come back for more if you need it, but don’t tell Mr Osborne, I’ll hide it somewhere. After over four years, it’s still only an idea but not cheap.

    • Inverted Meniscus

      But he didn’t create a £168 billion structural deficit and a 7.4% contraction of GDP like Gordon Brown did he you nasty little Labour Troll.

  • Mark McIntyre

    Proposals to outsource JCP ‘work’ would be no better than the WCA fiasco concerning ATrociOuS !
    Replacing Lame-Brain ‘Civil’ Servants with Corrupt Corporate Cretins serves no one well – other than those ’employed’ to do the ‘work’ !
    Unemployment be not the big issue that it used to be. Some of us scroungers be more than happy with our ‘lot in life’ – better to try to help those who want such help to begin with – some of us just want a quiet life with our curtains closed while others go off to work !

  • Hexhamgeezer

    Nice idea, but until JC+ have an IT system fit for purpose and enough staff who actually want and are able to change it ain’t going nowhere.

    Deadloss and deadbeats about sums them up.

Close
Can't find your Web ID? Click here